![]() ![]() Read also: Get an instant discount on Carbonite home plans. The person I spoke with even offered to call back just to check on how the transfer and initial backup was going. They were very friendly, attentive, and very patient in answering the questions I had. I, in fact, had a chance to talk with them one time regarding some questions I had on the installation and transfer of an account from an old laptop to a new one. Read also: Carbonite offer code for business instant discount In fact, you can contact their customer support regarding any questions that you may have on Carbonite, whether your questions are regarding data recovery, software installation, setting up backup schedules, or whatever it is that you might have any questions on. This is beneficial in the sense that you can have access to the Carbonite’s award winning team whenever you need them, seven days a week. Read also: How Carbonite Server plan secures your business data This gives you assurance and peace of mind that help is just a phone call away in case you need it. ![]() Although recovering files through Carbonite’s interface on your computer is an easy task, Carbonite wants to give you the option to contact and speak with a representative to help you. ![]() This is beneficial in the sense that you can have access to the Carbonite’s award winning team whenever you need them, seven days a week.Ĭarbonite understands that recovering valuable computer files can be a stressful experience. I’m sure that you may be wondering what the significance of having a growing technical support presence in the US means to you. The video below provides some details on the company’s rationale for bringing back customer support to the US and its growing presence in Lewiston, Maine. Read also: Protect your business with Carbonite Pro plan It’s customer support center employs more than 200 people with more plans of expansion in the near future. The company has been a stellar provider of top quality jobs in Lewiston. Need to Contact Carbonite’s Support? Click this link: Contact Carbonite Customer SupportĬarbonite also received the Business Leadership Award from the Androscoggin County Chamber of Commerce for its role in the community and the high level of customer support. Also read: Which Carbonite Business plan should you use ![]() The awards are judged each year by several hundred executives around the world. The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer service, and call/contact center professionals worldwide. The Stevie Award has become one of the world’s most coveted business awards. The company’s Lewiston support center was awarded a Silver Stevie Award for Contact Center of the Year (Over 100 Seats) at the 2013 Stevie Awards for Sales & Customer Service.ĭid you know that Carbonite’s tech support received an award for the excellent service that they provide? The company’s Lewiston support center was awarded a Silver Stevie Award for Contact Center of the Year (Over 100 Seats) at the 2013 Stevie Awards for Sales & Customer Service. However, in 2011, Carbonite made a strategic decision to bring back their tech support to the US to improve the quality of its support services while bringing more job opportunities within the region where its corporate headquarters in located. Prior to 2011, the company’s tech support team were outsourced to its partners in India. In case you are wondering where Carbonite’s customer support team is located, they are located in the US. Carbonite’s award-winning customer support is located in Lewiston, Maine. ![]()
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